1. INTRODUCTION

Atom is, from a registration perspective, a relatively new kid on the block. But do not let that fool you.
Atom, much like all companies, should be evaluated on experience, expertise and ultimately, customer service.
Our management incorporates the very best in terms of Industry Experience and Technical Expertise, which
ensures customer satisfaction. Our management team has been in the IT Industry for well over 25 Years,
which ensures that our customers are in the best possible hands and can focus on their respective industries
with the assurance and peace of mind that the back end support systems are being managed, maintained and monitored.

With branches in both Windhoek and Swakopmund and a passion to deliver service wherever our customers are based,
We are able to deliver a myriad of services and products all over the country. Our existing client base is well represented in
all the regions of Namibia.

Change is often resented and causes a negative environment within organisations. We welcome change and
embrace it, focusing on the positives and improving on past experiences. This mindset has allowed us to
evolve from a predominantly IT Support based company to an organisation that includes Web Hosting,
Customised off-site Backup Solutions, IT Support, CCTV, Automation and Access Control. This is all part
of our dedication to acknowledging our clients’ needs and the provision of those services.
While the above certainly indicates what we do, it’s all about the why and the how that has and continues to
sustain us as individuals and as a Company. Relationships are paramount to any endeavour and as such we
treat both our clients and colleagues with respect, honesty and integrity. We have attained this without
compromising our goals nor has this affected our service delivery.

Our client base encompasses the entire economic sector, the common denominator being an insistence on the highest level of service.

2. OUR VISION

To enable our clients to focus on their core business while we take care of the rest.

All businesses are multi-faceted, and all these facets need to synchronise in perfect harmony to enable the
business to initially function and ultimately flourish, therefore we try to implement the following criteria
with all our clients:

• Honesty: This is the foundation of our relationship with clients.
• Confidentiality: Your business is our business and no one else’s!
• Client–centricity: Looking at businesses from the clients’ perspective.
• Client Growth: We like to grow with our clients.
• Optimism: We provide solutions; problems are what we solve.
• Trustworthiness: You cannot trust an individual or an organisation that does not instil this quality.
• Respect: Ultimately all individuals and companies deserve and strive for respect.

1. OUR MISSION

Atom is based on the individual, and as such we strive to empower and entrust each staff member to achieve
the highest levels of competence, thus providing not only individual job satisfaction, but ultimately the best
possible solutions and services to our clients.

4. CLIENT SATISFACTION

A business is both unique and complex, yet at the same time certain basic principles are inherent to all
businesses. We take all this into consideration and strive to help you maximise your business by providing
you with quality systems and solutions, whilst maintaining your core business structure to enable you to
operate in a comfortable and known zone. Whether your business is an individual based company or an
international organisation we will continuously strive to give you the exceptional level of service that adds
value to your business.

5. PARTNERSHIPS AND ALLIANCES

Atom is a Namibian company with a worldwide supply and manufacturing base, which are mostly facilitated
through local distributors. While this route might have variable initial cost implications, we have found that
the benefits of local warranties and support has decreased down-time to such a large extent that the initial
cost implications become negligible to the point of non-existence. Many of our clients insist on locally
purchased merchandise due to previous experiences with down time related to direct imports.
We frequently partner with a diverse group of companies who have proven themselves within their respective markets.
These smart partnerships allow us to offer our clients the solution that is right for them
as opposed to the traditional business model of providing a workable but not preferred solution due to a
lack of in-house expertise.
With the above wealth of solution expertise we believe that we can offer the most comprehensive solution base.

6. EXPERTISE IN VARIOUS MARKET SECTORS
   We have and continues to provide both partial and complete solutions for clients in the following sectors:
   Private: The majority of our client’s fall in this category; privately owned companies depend
   increasingly on their IT systems to improve productivity and efficiency.

Tourism: We provide various solutions and services to many lodges, guest houses, hotels and
restaurants countrywide.

Mining: We have been privileged to have provided an array of services in this sector.
Government: We have played an active role as far as the implementation and upgrading of a few
parastatals current systems, additionally we also administer IT systems for several Government Institutions.

Healthcare: We have had the privilege of both supplying and implementing the initial infrastructure
for two of the largest Retirement villages in Namibia. We have also been involved in
numerous medical practices as far as infrastructure, supply and maintenance is
concerned.

We have also provided a myriad of diverse services to the following sectors:

Radio Stations, Internet Cafes, Parastatals, Private and Government Educational Facilities, Medical,
Retirement Villages, Aviation, Architects, Farming Communities as well as the Transport Industry.

7. SERVICES; WHAT WE DO

We are primarily a solutions provider within the Information Technology Sector. With IT being integrated
into virtually all aspects of businesses we have embraced the need to not only diversify our expertise but also
to forge smart partnerships and capitalise on the full spectrum of knowledge that we can offer both inhouse
as well as specialised inputs from our smart partnerships. This has allowed us to provide comprehensive
turnkey solutions as opposed to only providing selective services. Some of the Services that we offer are as
follows:

• Infrastructure including implementation Fiber Optics, Cabling and Wireless Communications
• Hardware supply, support and implementation
• Networking support and management
• Cloud Hosting including Virtual Servers, Web Hosting and Website design and management.
• Design, Development, implementation and maintenance of Custom Business Systems
• Customised inventory, stock and asset management systems.
• Integrated access and payments systems.
• Smart event payments.
• Integration with and between existing systems to optimise business processes.

1. PEOPLE; OUR MOST VALUABLE ASSET

We realise that without the dedication and conviction of our staff we could never provide a consistent level
of service. To facilitate personal growth and improvement we have programs in place to stimulate the
individual to develop to their fullest potential; these include both in-house and external training programs as well as studies locally and abroad. We believe in a transparent business approach thus all our senior
management are actively involved in the daily responsibilities. This approach stimulates a team approach
and ensures accountability towards all our stakeholders.

9. EXECUTIVE MANAGEMENT

Quintin van Coller Technical Manager
Shane Gee Financial / Sales Manager